We aim to ensure equal opportunities for ship travel for everyone.
Service maps showing the location of Kutsuplus pick-up points.
Maps indicating parking spaces for those with disabilities
Those with disability parking permits can park for free in the marked parking spaces in the harbour area.
The assistance service is intended for passengers with reduced mobility due to a physical or mental disability, those with visual or hearing impairments, elderly passengers, those with temporarily reduced mobility and anyone else requiring special assistance.
All five of the Port of Helsinki’s passenger terminals have pick-up points located in the terminals’ entrance halls. Pick-up points can be identified by a white-on-blue sign depicting an assistant and a wheelchair user.
Upon arrival at the harbour, the person requiring assistance will inform the harbour that they have arrived at the pick-up point or at check-in, in accordance with the instructions provided by the shipping company, and at the latest 60 minutes before the vessel’s stated departure time. The assistance service can be contacted from the pick-up point.
An EU regulation concerning the rights of passengers when travelling by sea and inland waterway came into force on 18 December 2012. The regulation obligates ports and shipping companies to provide an assistance service for passengers with disabilities, reduced mobility or other requirements for special assistance.
Feedback and complaints must be submitted to the shipping company or port within two months of the trip.
Port of Helsinki’s Passenger Traffic Manager
Tel. +358 (0)9 310 33841