Other Services – West Terminal 2
Take a moment to relax before your journey!
In West Terminal 2, 2nd floor you will find relaxing and easy-to-use
Bicycle Parking at West Terminal 2
A bicycle parking service is available at West Terminal 2, offering a secure and convenient option for storing your bike during your trip.
Six lockable Knoxy bicycle lockers are located in the immediate vicinity of the terminal entrance.
The lockers are operated via the Knoxy mobile app, which can also be used to check availability and make an advance reservation.
The price for bicycle parking is €0.20 per hour. Payment is made through the app.
If you choose to reserve a space in advance, a reservation fee of €1 will be charged.
The app is available for download in App Store or Play Store.
Luggage storage
Luggage storage lockers can be found on the entrance floor of the ship terminal, next to the escalators.
Only card payment.
Maximum storage time 100 hours.
In urgent matters, please call Tel. 0500 469 405
Lockers are available during terminal opening hours. Check opening hours here.
Sizes
Large locker: 54,5 cm x 62,0 cm x 85,5 cm
Small locker: 37,0 cm x 45,5 cm x 85,5 cm
Prices
Basic prices
Small locker 0–4 h €3, additional payment after 4 h €4/0–12h
Large locker 0–4 h €4, additional payment after 4 h €5/0–12h
Passengers requiring assistance
The assistance service is intended for passengers with reduced mobility due to a physical or mental disability, those with visual or hearing impairments, elderly passengers, those with temporarily reduced mobility and anyone else requiring special assistance.
Read more about assistance services.
Lost and found items
You can inquire about lost items left at the terminal by calling +358 500 469 405.
Port of Helsinki will not send any lost items, but the pick-up of the goods from the terminal can be arranged separately. Please also be prepared to prove your identity when picking up the goods.
Found goods are sent once a week to Suomen löytötavarapalvelu (the Finnish found goods service). You can inquire about any items left on the terminal there.
Property left on the ship should be asked directly from the shipping company.
Finnish Customs
Customs controls the traffic of goods, vehicles and passengers at EU’s internal and external borders.
Massage chairs
The terminal features four comfortable and easy-to-use massage chairs, offering a quick moment of relaxation while you wait to board the ship.
