Other Services – West Terminal 2
Passengers requiring assistance
The assistance service is intended for passengers with reduced mobility due to a physical or mental disability, those with visual or hearing impairments, elderly passengers, those with temporarily reduced mobility and anyone else requiring special assistance.
Read more about assistance services.
Lost and found items
You can inquire about lost items left at the terminal by calling +358 500 469 405.
Port of Helsinki will not send any lost items, but the pick-up of the goods from the terminal can be arranged separately. Please also be prepared to prove your identity when picking up the goods.
Found goods are sent once a week to Suomen löytötavarapalvelu (the Finnish found goods service). You can inquire about any items left on the terminal there.
Property left on the ship should be asked directly from the shipping company.
Finnish Customs
Customs controls the traffic of goods, vehicles and passengers at EU’s internal and external borders.
