All passenger terminals in the Port of Helsinki are accessible. The terminals have accessible entrances, lifts and ramps, accessible toilets, signage and pick-up points. Parking spaces for people with disabilities are as close as possible to the entrances.

With a disabled parking permit, you can park free of charge in any parking spaces marked for cars in the outdoor parking area of the port, excluding the Makasiiniranta P3 and Katajanokka P5 parking areas with pre-booked parking spaces. You will not have to adhere to the maximum parking time.

For more information and a map of parking spaces, please visit the terminal-specific pages:

• West Terminal parking spaces
• Olympia Terminal parking spaces
• Katajanokka Terminal parking spaces
• Hansa Terminal parking spaces
• Muuga check-in in Vuosaari

Assistance service for passengers

We offer a free assistance service for passengers who need help getting around and finding their way around the terminal. While onboard, the responsibility for assistance lies with the shipping company.

The assistance service is intended for:

• people with reduced mobility
• the visually impaired and hearing impaired
• elderly people
• people with intellectual disabilities
• people in temporary need of assistance
• anyone who feels they need support while at the terminal

Passengers may carry up to two pieces of luggage with a maximum combined weight of 35 kg. The assistance service is not intended as a luggage or goods transport service.

While onboard, the responsibility for assistance lies with the shipping company.

How to get assistance

1. Please inform your travel agent or shipping company of your need for assistance when booking your trip, and at the latest 48 hours before departure. If you have not reported your need for assistance in advance, we will try to assist you so that you can still travel. However, not all wishes can necessarily be fulfilled in such cases.
   • Viking Line assistance service
   • Eckerö Line assistance service
   • Tallink Silja assistance service
   • Finnlines assistance service
2. On arrival at the port, please report to the pick-up point or check-in as instructed by the shipping company, at least 60 minutes before the ship’s announced departure time. At the pick-up point, please use the provided phone to contact the assistance service. All passenger terminals at the Port of Helsinki have pick-up points in the terminal entrance halls. Pick-up points can be identified by a white-on-blue sign depicting an assistant and a wheelchair user. The locations of the pick-up points are marked on the service maps of the Port of Helsinki terminals.
3. Our trained assistant will arrive soon to assist you at the terminal, helping you with matters such as
   • moving to the check-in and security check
   • getting on and off the ship
   • transporting luggage to and from the ship
   • handling and temporary replacement of assistive devices
   • accessing restroom facilities and entry and customs points
   • your guide dog (service dogs always accompany the passenger free of charge)
4. When the ship arrives in port, you will be picked up from the ship’s information desk and escorted to the terminal’s pick-up point.

Pick-up points

The pick-up points are located near the terminal entrances. They are marked with a blue icon showing an assistant and a person using a wheelchair. At the pick-up points, you can contact an assistant by using the phone provided.

The service map shows you all the services and the pick-up points available in the terminal:

• West Terminal 2 – service map
• Olympia Terminal – service map
• Katajanokka Terminal – service map
• Hansa Terminal – service map

Feedback and complaints about the assistance service

An EU regulation concerning the rights of passengers when travelling by sea and inland waterway came into force on 18 December 2012. The regulation obligates ports and shipping companies to provide an assistance service for passengers with disabilities, reduced mobility or other requirements for special assistance. REGULATION (EU) No 1177/2010 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL

Feedback and complaints related to the assistance service must be submitted to the shipping company or the port within two months of the trip.

Feedback concerning the Port of Helsinki’s terminals: Give feedback to the Port of Helsinki

For feedback concerning the shipping company, please contact the shipping companies’ own websites.

If you don’t get a reply or are unsatisfied with the response: Send feedback to the Finnish Transport and Communications Agency Traficom (external link)

Accessibility survey and development

An accessibility survey carried out in spring 2025 assessed the accessibility of three terminals. The survey looked at the access routes, signage, restroom facilities and accessibility of online content. The results of the survey will be used for development work.

If you would like to give feedback on accessibility issues related to the website, please contact Lyydia Laukkanen: lyydia.laukkanen (at) portofhelsinki.fi.